How do I return an item?

Refund/Return Policy:

We accept returns for exchange or refund 7 calendar days from delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -within 7 calendar days of the delivery date (after 7 days returns are at our discretion)
  • -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately and we will advise you on returning your order. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

If you are returning your order at no fault of the seller, please ship to the address below. You may use the shipper of your preference. We recommend you return your package with the ability to track as we are not responsible for lost packages being shipped back to us.

Contact Info:
312 Oak Place Ste J
Brea, CA 92821
949.606.2614
orders@tiemans.com